No part of this account is fiction. Characters' names have not been changed. You are free to try this at home.
MEDTRONIC MINIMED is the BEST company in the WORLD.
Most of you know that Matt has an insulin pump. The other day, the little widget that holds the battery in the pump broke off. So of course, we duct taped it :) After a few days of this rigged up pump, we finally called MiniMed (Love you, MiniMed!) and asked what we needed to do to get a new part. I also mentioned that his holster thingamabob (the dealio that holds the pump on his belt) had broken. She asked what color he had, etc. and said it was in the mail. THIS WAS AT 4:30 PM YESTERDAY.
TODAY AT 12:30 PM THE NEW PARTS WERE SITTING ON OUR DOORSTEP.
Less than 24 hour turn around. WHO DOES THAT?!?! Remember, we live in Podunk. It's not like MiniMed is in the office complex around the corner. These parts shipped from California.
Here's the kicker....
Here's the kicker....
NO CHARGE.
Not even kidding. Zip. Zero. Zilch. Woah. No charge for shipping. No charge for the widget. No charge for the thingamabob.
Oh, MiniMed. We love you!
Not even kidding. Zip. Zero. Zilch. Woah. No charge for shipping. No charge for the widget. No charge for the thingamabob.
Oh, MiniMed. We love you!
1 comment:
Wonders never cease. YEA..It is good to know that some company really cares about its customers.
I am glad ya'll found that company.
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